Frequently Asked Questions

What is your return policy?

You may return items in the same condition as received within 30 days of delivery for a full refund minus shipping charges.  Any return needed due to an error on our part can be returned for a full refund.  To begin a refund please fill out the form below or email us at kai@kaisbooks.com

Do you ship to my country?

Yes!  We ship worldwide as long as the item can legally be imported by your country.  If your country is not appearing under shipping options, you have a question, or you would like additional shipping options please fill out the form below or email us at kai@kaisbooks.com.  Don't forget to mention what item you are interested in!

Which payment methods do you accept?

Paypal and all major credit cards

Where is my item?

All items are shipped with tracking.  The tracking number can be found in your shipping confirmation email.  If your package is missing please fill out the form below or email us at kai@kaisbooks.com

I made a mistake on my order! What can I do?

If you have not yet received a shipping confirmation email, please fill out the form below or email us at kai@kaisbooks.com.  If your item has already shipped you can initiate a return upon its arrival.

I live near West Hartford, CT.  Can I pick up my item at your office?

Unfortunately, all orders must be placed online and shipped.

I have a collection of books, will you buy them?

We may!  Please fill out the form below or email us at kai@kaisbooks.com and include a general description of your collection.

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